Refund and Returns Policy

Refund & Exchange Policy

At PrimesPlus, we are committed to ensuring your satisfaction with every purchase. Please read our detailed refund and exchange policy to understand your rights and responsibilities.

1. Eligibility for Refunds and Exchanges

• Refunds: Refunds are applicable only for items that meet the following criteria:
  • The product is returned in its original condition, unworn, and with all original tags and packaging intact.
  • The refund request is initiated within 07 days of delivery (specify your timeframe).
• Exchanges: Items eligible for exchange must meet the same criteria as above and are subject to stock availability.

Note: Certain items, such as intimate apparel, customized products, or items marked “final sale,” may not be eligible for refund or exchange.

2. Conditions for Return Acceptance

To ensure a smooth return or exchange process:

• Products must not show signs of use, washing, or alterations.
• Accessories, manuals, or any free gifts included must also be returned.
• Items should be packed securely to prevent damage during transit.

We reserve the right to reject returns if the item does not meet these conditions.

3. Process for Refunds

1. Submit a Request: Start by visiting the Returns & Exchanges section on our website and fill out the refund request form.
2. Approval: Once your request is reviewed and approved, we will send you return instructions.
3. Shipping the Product: You will need to ship the product back to us at your expense, unless the return is due to an error on our part or a defective item.
4. Refund Timeline: Refunds will be processed within 07 business days after we receive and inspect the returned product.

Refunds will be issued via the original payment method. Depending on your bank, it may take additional time for the amount to reflect in your account.

4. Exchange Process

1. Request an Exchange: Visit our Returns & Exchanges page and choose the exchange option for the eligible item.
2. Choose Replacement: Specify the desired size, color, or alternative product.
3. Approval & Instructions: We will confirm the exchange and provide shipping instructions.
4. Exchange Completion: Once we receive the original item in acceptable condition, we will dispatch the replacement.

If the replacement product is unavailable, you may opt for a refund or store credit.

5. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable digital products
• Perishable goods
• Personalized or customized items

6. Damaged or Defective Items

If you receive a damaged or defective product:

1. Notify us within 02 days of delivery.
2. Provide photographs or video evidence of the damage.
3. We will offer a replacement, repair, or refund after verification.

Shipping costs for returning defective products will be borne by us.

7. International Returns and Exchanges

For international orders:

• The customer is responsible for all return shipping fees, including customs duties and taxes.
• Refunds for international returns will exclude original shipping charges.

8. Contact Us

If you have any questions or concerns about our Refund & Exchange Policy, please reach out to our customer support team at:

• Email: Primeplus.helpcenter@gmail.com
• Phone: +923009828487.

Our goal is to provide a seamless shopping experience, and we are here to assist you every step of the way.

Thank you for choosing PrimesPlus!